What Is Matter and What It Means for HunterSMART™ Fans
Smart-home technology continues to evolve, and Hunter is preparing to transition eligible HunterSMART™ fans to Matter, an industry-standard smart-home connectivity platform.
What Is Matter?
Matter is an open smart-home standard developed to help compatible devices work across major smart-home platforms, including Amazon Alexa, Apple Home, and Google Home.
Matter is designed to simplify setup, improve interoperability among compatible products, and reduce reliance on proprietary cloud-based systems.
What Is Changing?
Hunter previously offered smart-home functionality for certain HunterSMART™ fans through the HunterSMART™ app and related cloud services.
As smart-home technology evolves, Hunter is working to provide eligible customers with a path to Matter-compatible connectivity. Depending on your fan model, this may involve a software update or replacement hardware.
What Will Continue to Work?
Regardless of Matter eligibility, your fan will continue to operate as a ceiling fan.
Your fan will continue to operate normally, including fan control, lighting functions (if equipped), and operation through the included remote control or wall control (as applicable).
Will I Need To Take Action?
Some customers may need to take action to maintain or enable smart-home functionality.
Available options vary by model and hardware configuration.
Depending on your fan, you may:
- Receive a Matter firmware update through the HunterSMART™ app; or
- Be eligible for replacement hardware.
How Do I Know If My Fan Is Eligible?
Eligibility varies by model and hardware configuration.
Hunter will provide information through its website, customer support resources, and available customer communications to help customers:
- Determine whether their fan is affected;
- Understand available upgrade options;
- Review applicable timelines;
- Access installation instructions; and
- Request assistance.
Important Timing Information
Upgrade timing and availability vary by model.
Customers should review Hunter communications and support resources for the latest information regarding eligibility, upgrade options, and applicable deadlines.
Hunter will provide additional instructions and timing information before any action is required.
Stay Informed
Hunter will continue providing updates as additional information becomes available. For the latest guidance, visit Hunter’s Matter transition resource center or contact Customer Support.
HunterSMART™ Matter Transition Frequently Asked Questions
Compatibility & Eligibility
Which HunterSMART™ fans will be eligible for Matter compatibility?
Eligibility will vary by fan model and hardware configuration. Hunter is finalizing compatibility information and will update this page as additional details become available.
How do I know what update type my fan needs?
The available migration path will depend on your fan model and hardware configuration.
If your fan is eligible for a firmware update, Hunter expects to notify you through the HunterSMART™ app, the email address associated with your HunterSMART™ account, or other Hunter customer-support resources, as applicable.
If your fan requires updated hardware components, Hunter expects to provide information regarding the available option and applicable next steps through the email address associated with your HunterSMART™ account or other Hunter customer-support resources.
Additional eligibility information will be added to this page as it becomes available.
Is this update mandatory?
No. Upgrading your fan to Matter is optional.
Customers who do not complete an available migration will no longer be able to use certain HunterSMART™ cloud-based smart-home features after the transition. However, your fan’s core operation—including fan and lighting control through the included remote control or other installed controls, as applicable—will continue to function as designed.
If I do not update my devices, can I continue using my smart controls in Apple HomeKit, Alexa, or Google Home?
The availability of smart-home control without migration will depend on your existing configuration and the applicable third-party platform.
Certain integrations that rely on Hunter’s legacy cloud-based services will no longer function after the transition. Some locally operating third-party integrations may behave differently, but their continued compatibility and support are controlled by the applicable third-party provider and cannot be guaranteed by Hunter.
Completing an available Matter migration is the recommended path for maintaining supported smart-home functionality.
Upgrade Requirements
Will I need to do anything to receive Matter compatibility?
Possibly. Depending on your fan model and hardware configuration, you may need to complete a firmware update or install updated hardware components to enable Matter compatibility.
Hunter expects to provide eligible customers with information regarding the migration option available for their fan. Instructions may be provided through the HunterSMART™ app, the email address associated with the customer’s HunterSMART™ account, or Hunter’s customer-support resources, as applicable.
Will I need new hardware?
Some fans may require updated hardware components to support Matter compatibility. Requirements will vary by fan model and hardware configuration.
If an eligible migration option involving updated hardware becomes available for your fan, Hunter expects to provide additional information regarding the available option and applicable next steps.
Will there be a cost associated with upgrading?
Eligible firmware updates will be provided at no cost.
Some fans may require updated hardware components rather than a firmware update. Information regarding eligibility, available hardware options, and any applicable terms will be provided to affected customers as those details are finalized.
How will I know if my fan needs a firmware update?
Keep your fan connected to Wi-Fi and make sure you are using the latest available version of the HunterSMART™ app.
If a firmware update becomes available for your fan, Hunter expects to provide a notification through the HunterSMART™ app, the email address associated with your HunterSMART™ account, or other Hunter customer-support resources, as applicable.
Follow the instructions provided with the notification. The update process and required steps may vary by fan.
Existing Functionality & Fan Operation
Will my fan continue to work after the Matter transition?
Yes. Your fan’s core operation will continue to work as designed, including fan and lighting control through the included remote control or other installed controls, as applicable.
The Matter transition relates to supported smart-home connectivity and does not prevent the fan from operating as a ceiling fan.
After completing an available firmware or hardware migration, you may need to reconnect your fan to a supported Matter-compatible smart-home platform and recreate automations, scenes, routines, schedules, or other customized settings.
Will my remote still work?
Yes. The Matter transition does not change your fan’s core operation through the included remote control or other installed controls, as applicable.
What happens if I do not upgrade immediately?
Your fan’s core operation will continue through the included remote control or other installed controls, as applicable.
However, customers who do not complete an available migration will no longer be able to use certain HunterSMART™ cloud-based smart-home features after the transition. Applicable timing, instructions, and migration availability will vary depending on the fan and migration path.
Hunter will provide additional information before customer action is required.
Will Matter affect how I use my fan every day?
Your fan’s primary operation and day-to-day use through the included remote control or other installed controls will continue as designed.
After completing an available Matter migration and setup process, eligible fans may be configured for use with supported Matter-compatible smart-home platforms. Setup requirements and available functionality may vary depending on the fan, the selected smart-home platform, and third-party devices or services.
Smart Home Integration
Which smart-home platforms will be compatible with my Matter-enabled fan?
Matter is designed to support interoperability across many major smart-home platforms, including platforms offered by Amazon, Apple, and Google.
Compatibility with a particular platform, hub, device, software version, or feature is controlled in part by the applicable third-party provider and may vary or change over time. Hunter cannot guarantee the availability or continued operation of third-party platforms or services.
Customers should review the requirements and compatibility information provided by their selected smart-home platform.
Will I need to reconnect my fan to Apple Home, Google Home, Alexa, or another smart-home platform?
Yes, you may need to reconnect or add your fan as a new Matter device after completing the applicable migration.
You may also need to recreate scenes, routines, automations, schedules, or other customized settings. The setup process and available functionality will vary by smart-home platform.
What if my fan is not currently connected to Wi-Fi?
If your fan supports Wi-Fi connectivity, we recommend reconnecting it to Wi-Fi and confirming that it is associated with your HunterSMART™ account in the latest available version of the HunterSMART™ app.
This will help ensure that your fan can receive an available firmware update and that Hunter can provide information regarding applicable migration options.
If you are currently experiencing connectivity issues with your fan, please review our support pages at support.hunterfan.com. If you are unable to resolve your connection issues, you may contact our Customer Service teams for further support here.
Timing, Communication & Next Steps
When will Matter compatibility become available?
Availability will vary by fan model, hardware configuration, and migration path.
Hunter will provide additional information regarding eligibility, available upgrade options, instructions, and applicable timing as details are finalized. Customers should rely on Hunter’s current communications and support resources for the latest information.
How will I know when more information is available?
Hunter expects to provide updates through the email address associated with your HunterSMART™ account, the HunterSMART™ app, Hunter’s Matter transition webpage, or other Hunter customer-support resources, as applicable.
Customers should keep their fan connected to Wi-Fi, if supported, use the latest available version of the HunterSMART™ app, and confirm that their account information is current.
Where can I find updates?
Updates regarding Matter compatibility, eligibility, migration options, instructions, and applicable timing will be shared through Hunter customer communications and Hunter’s Matter transition webpage launching soon.
