Matter Controls Temporarily Unavailable in the HunterSMART™ Android App

Last Updated: August 2026

Overview

We are aware of an issue affecting Matter device visibility and control for some users within the HunterSMART™ Android app.

At this time, some Android users may not be able to view, manage, or control Matter-enabled devices directly through HunterSMART™, even though those devices have been successfully added to their Google Matter-compatible smart home platform.

Our teams are actively working with our technology partners to restore full Matter functionality in the HunterSMART™ Android app. We appreciate your patience as we work toward a resolution.

What Is Impacted?

The following Matter-related experiences may currently be unavailable for some users in the HunterSMART™ Android app:

• Adding new Matter devices through HunterSMART™
• Viewing Matter devices inside the HunterSMART™
• Controlling Matter devices from HunterSMART™
• Synchronizing Matter devices between HunterSMART™ and other Matter-enabled smart home ecosystems

This issue only affects the Matter experience within the Android version of HunterSMART™. Other app functionality remains available.

Can I Still Use My HunterSMART™ Matter Devices?

Yes.

Yes, HunterSMART™ Matter-enabled devices can still be added to and controlled through supported Matter ecosystems such as:

• Google Home
• Amazon Alexa
• Apple Home

If your Matter device has already been successfully added to one of these platforms, you can continue using that platform to control and manage your device while we work to restore Matter functionality within HunterSMART™ Android.

How Will I Know When Matter Functionality Returns to the HunterSMART™ Android App?

We will provide updates via this page as they become available. Impacted users can also opt-in to be notified when Matter functionality is restored in the HunterSMART™ Android app.

Using the latest App version available via the Google Play Store, users can follow these steps to opt-in:

1. Open the HunterSMART™ app.
2. Log in using your HunterSMART™ credentials.
3. Select Add Device.
4. Choose a Matter device option.
5. Select Notify Me when prompted.
6. Click Got It, and we’ll add you to our mailing list.

Customers who opt-in will receive direct email updates when Matter device visibility and controls are restored in the HunterSMART™ Android experience.Matter Controls Temporarily Unavailable in the HunterSMART™ Android App

Frequently Asked Questions (FAQ’s)

Does this issue affect my Matter device itself?

No. Your Matter device may [LP1] [MD2] will continue to operate normally through supported smart home ecosystems such as Google Home, Amazon Alexa, or Apple Home. The issue we are currently addressing relates to Matter functionality within the HunterSMART™ Android app.

Will I need to reset or re-onboard my Matter devices once functionality is restored in the HunterSMART™ Android App?

In most cases, you should not need to factory reset your Matter device if you successfully onboarded it in your Matter-enabled smart assistant app of choice (e.g. Google Home, Alexa).

If you setup your Matter device through Google Home, your existing Matter device connection will be recognized in the HunterSMART™Android App once Matter functionality is restored.

If you setup your Matter device through another Matter-compatible ecosystem, such as Alexa or Apple Home, you will need to share, link, or add the existing device to the HunterSMART™ Android app using the Matter sharing options provided by that ecosystem.

Is the issue affecting all HunterSMART™ Android App features?

No. The issue is limited to Matter device setup and controls within the Android app experience.

When will the issue be resolved?

We do not currently have a confirmed resolution date. Our teams are actively working to implement a solution and will share updates as soon as additional information becomes available.

We Appreciate Your Patience

We understand this may be frustrating and apologize for the inconvenience. Delivering a reliable Matter experience remains an important priority for Hunter. Our teams are actively working toward restoring full Matter functionality in the HunterSMART™ Android app and will continue to provide updates as progress is made.