Job Data Analyst Salesforce Administrator

Data Analyst & Salesforce Administrator

The Sales Division Data Analyst will develop and implement metrics and measurements to provide critical data to sales team. These metrics will include; Lead / Lag Indicators, close rates, specific customer group and channel performance trends along with developing and distributing dashboards to communicate results and drive activities. The candidate will also work within our lead generation efforts to track activities, results and success / closure rates to assist in calculating ROI’s vs spend.

For Salesforce Administration the candidate will lead the ongoing development of our Salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using the Force.com platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes including: Marketing, Outreach and our core program business processes. This role is part technical project manager, part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform. The Salesforce Administrator will also have responsible for integrated activities around lead generation flow through Salesforce and Hub Spot as well as providing analytics therein.

Essential Duties and Responsibilities

  • Develop key metrics to guide sales and marketing activities.
  • Develop dashboards to clearly communicate data collection and analysis to broader teams.
  • Execute daily data review, identify and communicate takeaways from this analysis to drive sales and marketing activities.
  • Collect and Analyze data relating to lead generation / lead generation spend / ROI.
  • Serve as primary system administrator for the Salesforce.com environment with 25+ users
  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Complete regular internal system audits and prepare for upgrades
  • Manage Salesforce.com data feeds and other integrations
  • Manage distribution of marketing campaigns through Hub Spot, funneling leads through Salesforce to appropriate functional leaders for activities, follow up and related analytics.
  • Coordinate the evaluation, scope and completion of new development requests.
  • Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
  • Assist in training of new users, and grow the Salesforce.com skill set across the organization
  • Effectively act as the liaison between our users, vendors and the application development teams
  • Work independently with members of the user community to define and document development requirements

Education/Experience Requirements

  • Minimum 2 years of data / collection and analysis
  • Minimum two years of experience as a Salesforce.com administrator
  • Salesforce.com Admin (ADM201 and ADM211) certified
  • Sales Cloud, Service Cloud, Community Cloud, CPQ and Developer certifications preferred
  • Proven ability to design and implement new processes and facilitate user adoption.
  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
  • Strong understanding of Salesforce.com best practices and functionality
  • Strong data management abilities
  • A documented history of successfully driving projects to completion
  • A demonstrated ability to understand and articulate complex requirements
  • Previous experience working in a SCRUM or agile environment preferred
  • Salesforce Communities experience preferred

Special qualifications or skills

  • Proven data analysis skills
  • Excellent project management skills and a positive attitude
  • Data analytics both within and without Salesforce platform.
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Creative and analytical thinker with strong problem-solving skills
  • Must demonstrate exceptional verbal and written communication skills
  • Must demonstrate ability to communicate effectively at all levels of the organization
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

Application Form

Employment Application

  • Please click HERE to download the Employment Application, saving it to your computer.
  • Once saved to your computer, you can open it with Adobe Reader to view and fill out the form electronically.
  • Once you have filled out the form completely, save the file and email the completed version to HR@hunterfan.com

Self Identification Form

  • Please click HERE to download the Self Identification Form, saving it to your computer.
  • Once saved to your computer, you can open it with Adobe Reader to view and fill out the form electronically.
  • Once you have filled out the form completely, save the file and email the completed version to HR@hunterfan.com

About Hunter Fan

Hunter Fan Company is an Equal Opportunity Employer that offers a competitive salary and excellent benefits package.

Sure, we invented the ceiling fan—but every day, we find new ways to perfect it. That’s our challenge and our passion. Why? Because a ceiling fan is something special. It’s more than a mere appliance or fixture—it’s a piece of fine furniture that’s also incredibly functional. What other home furnishing can maximize comfort, energy efficiency and aesthetics in every room? Because we design and engineer our fans right here in Memphis, we’re able to stay at the forefront of the industry, incorporating the very latest trends and technologies into our fans, then rigorously testing them beyond established standards to ensure a lifetime of whisper-quiet performance.

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