So you’ve met your fan in person—and now you’ve changed your mind or you want something different. OK, send it on back to our warehouse. Let’s talk details, though:
Only non-defective merchandise can be returned for a refund. If it’s defective, we’ll exchange it, as long as you ship it back within 30 days from the date we shipped it to you. If it isn’t defective, and you’re returning it because you just don’t like it—yep, the 30-day rule still applies.
Returning a defective fan:
If your fan doesn’t work, we’ll ship you a new one as quickly as possible. Just box it up, with all its pieces and parts (working and non-working), and ship it back. Like we said, we don’t do refunds for defective fans, but we will refund your postage.
Returning a NON-defective fan:
We’ll refund you, minus a 25% restocking fee. (Because inspecting and restocking the fan requires labor.) When you ship the fan back to us, make sure it hasn’t been installed or used, and that you put it back in the original packaging (including all the pieces and parts). Sorry, we can’t refund shipping or handling costs.
Before you ship it…
Once you pack up your fan to return it, give our e-Commerce department a heads up at 888-830-1326 so we know it’s coming. Then make sure you send it to:
Hunter Fan Returns Center
191 E N Ave.
Carol Stream, IL 60188
Canceling an Order
As soon as we get an order for in-stock merchandise, we ship it right out of our warehouse—so you can’t cancel the order. You can return it, though. Looking to cancel an open backorder? Sure—just have your order # and model number(s) handy when you contact us.