All I needed was to replace an old rotary/mercury thermostat that gets turned up every time someone brushes their shoulder against it. I bought this one (#40120), installed it on a simple two-wire system, with fresh batteries, and it wouldn't turn on. I swapped out batteries with two others, but nothing. I switched the E/G switch on the back.., nothing. I removed it, re-installed the old thermostat, and guess what?! My furnace turns on! I spent about 20 minutes swapping out thermostats, and another 1/2 hour troubleshooting. I couldn't call the support number, because it was already after 5pm CST. I guess I'll bring it back to Lowe's in the morning and try out a Honeywell...